Queen__Kiwii Charging Back Guilty: Okay so first ignore my initial appeal I had a friend explain to me what charging back was. Anyways onto my appeal. So a few days ago my family and I were looking at some charges and they forgot about my charge to get lord but I reminded them about what it was and they kept the charge there to our knowledge. I will talk to my family when they get home and review the issue but to our knowledge the charge was kept there. I've been on the server for few months and I'm sorry about the issue I'm going to try to work it out but we kept the charge so I'm not completely sure about the issue and I kept my lord rank so I assume the charge stayed. Thanks for taking the time to read my message please update me further.
Thank you for explaining and we were all very shocked and saddened when we saw the dispute. I'm glad it was a mistake as it would have been disappointing to see you leave the server.
The ban happens automatically when enjin gets notified that you charged back / asked paypal for a refund.
I checked and the charge is still an open case with paypal, so as soon as its cancelled the ban with be automatically lifted. This can be done by going into paypal and closing the depute with WinterCrest.
In the goodness of my heart I left the chargeback sitting under the understanding that the $40 chargeback would be rectified by your family however clearly this hasn’t been done.
As of today PayPal emailed me to say nobody has been in contact and we have been charged the $40 PLUS a $20 chargeback fine as a result.
This is an Extortionate amount of money to charge the server. As a result you will not be permitted to return to the server until the $60 is either sent to the WinterCrest PayPal (PayPal.me/wintercrest) or your parents contact PayPal and get them to reverse the dispute.